Refund Policy

1. Introduction

This Refund Policy explains how refund requests are handled for advertising and related services purchased from MAKYBO LLC.

Because our services may involve strategy, planning, creative development, campaign preparation, campaign management, and other work performed specifically for a client, refund eligibility may depend on the stage and circumstances of the engagement.

2. Refund Eligibility

Refund requests may be reviewed on a case-by-case basis.

A refund may be considered where services have not yet started, where MAKYBO LLC is unable to provide an agreed service, or where other circumstances reasonably justify a refund.

The availability and amount of any refund may depend on the nature of the service purchased, whether work has begun, and the amount of work already completed.

3. Services Already Started or Completed

Once work has started, MAKYBO LLC may already have allocated time and resources to activities such as campaign planning, strategy development, audience research, creative direction, ad development, setup, management, or review.

Where services have already been partially performed, a full refund may not be available.

Where the agreed service has been substantially or fully completed, payments relating to completed work are generally not refundable unless otherwise required by applicable law or expressly agreed in writing.

4. Change of Mind or Change in Business Plans

A customer’s decision to discontinue a project, change business direction, postpone a campaign, or no longer use completed or partially completed work does not automatically create an entitlement to a full refund.

Where appropriate, we may review the circumstances and the amount of work already performed before determining whether any refund is available.

5. Advertising Results

Advertising outcomes can vary and may be influenced by factors outside our reasonable control.

A campaign not producing a particular level of impressions, engagement, leads, sales, revenue, or other business results does not by itself establish eligibility for a refund where the agreed advertising services were performed.

6. Requesting a Refund

Refund requests must be submitted to office@makybo.us.

The request should provide enough information for us to identify the relevant purchase or service engagement and understand the reason for the request.

We may request reasonable additional information where necessary to review the matter.

7. Review of Refund Requests

We aim to review refund requests within a reasonable timeframe.

Each request may be considered based on the service purchased, the agreed scope of work, the stage of service delivery, work already completed, and other relevant circumstances.

Approval of one refund does not create an obligation to approve other refund requests involving different circumstances.

8. Approved Refunds

If a refund is approved, it will be processed using an appropriate method based on the original transaction and available payment-processing arrangements.

The time required for an approved refund to appear may depend on the applicable payment provider or financial institution.

9. Payment Disputes

Customers are encouraged to contact us first if they believe there has been a billing error or a problem with the services purchased.

We will review legitimate concerns and attempt to address them through our normal support process.

10. Changes to This Refund Policy

We may update this Refund Policy when necessary to reflect changes to our services or business practices.

The current version will be available on our website with its effective date.

11. Contact

For refund questions or requests, contact:

MAKYBO LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: office@makybo.us

Website: https://makybo.us